Meeting your customers’ needs through digital transformation

Meeting your customers’ needs through digital transformation

The pandemic has played a big part in supercharging the digital transformation trend in financial services. In 2020, online banking usage increased by 23% and mobile banking use was up 30% over the previous year. This represents an acceleration of a long-term shift toward digital banking. According to a 2022 survey from Ipsos and Forbes, 78% of consumers prefer to bank digitally.